Towelessence

At Towelessence, we strive to make your shopping experience seamless and convenient. We are committed to delivering your luxurious towels in a timely manner and with the utmost care. Whether you are shopping for yourself or looking to gift someone special, we ensure that your order arrives in perfect condition and on time.

Shipping Rates & Free Shipping:

• Free Shipping: We are happy to offer free shipping on all orders over $39.99. Whether you’re treating yourself to a soft, luxurious towel set or gifting a loved one, we want to make your shopping experience even better by offering this added benefit.
• Flat Rate Shipping: For orders under $39.99, we charge a flat $3.99 shipping fee. This is a simple, transparent rate so you know exactly what to expect at checkout.

Processing Time:

Once your order is placed, we begin processing it as quickly as possible. Most orders are processed and shipped within 1-2 business days. Please note that processing time does not include weekends or holidays. We work hard to ensure that your order leaves our facility as soon as possible.

Shipping Methods:

We offer standard shipping methods for all domestic orders. While shipping times can vary depending on your location, we aim to get your towels to you quickly and efficiently. Delivery times typically range from 3 to 7 business days, depending on where you are located.

Please note: Due to unforeseen circumstances such as weather delays, national holidays, or other exceptional events, shipping times may occasionally vary. Rest assured that we will keep you informed if there are any significant delays to your order.

Order Tracking:

Once your order has shipped, we’ll send you an email with tracking information. This will allow you to track your package as it makes its way to you. You can monitor the status of your delivery and anticipate its arrival.

International Shipping:

At this time, Towelessence offers shipping within the United States only. We are working towards expanding our shipping options internationally, and we hope to offer global delivery in the future. Please keep an eye on our website for updates.

Address Accuracy:

To ensure that your order arrives at the correct destination, please double-check that all shipping information is accurate before completing your purchase. Incorrect or incomplete addresses can lead to shipping delays or lost packages, and unfortunately, we are unable to provide refunds for shipping costs due to address errors.

Contact Us:

If you have any questions or concerns about your order, shipping status, or any other matter related to delivery, please feel free to contact us at [email protected]. Our customer service team is here to assist you and ensure your experience with us is as smooth as possible.

We thank you for choosing Towelessence for your towel needs, and we look forward to delivering the best in luxury towels to your doorstep.