Towelessence

At Towelessence, we are committed to providing our customers with the highest quality towels that bring comfort, luxury, and style to your home. We understand that sometimes things don’t work out as planned, and we want to make sure that you are completely satisfied with your purchase. If you are not fully happy with your towels, our return policy is here to help.

Return Window:

We offer a 30-day return policy from the date of delivery. If for any reason you are not satisfied with your purchase, you may return your unused and unworn towels within this period for a refund or exchange. Please ensure that the towels are in their original condition, with tags attached, and have not been washed or used.

How to Return Your Order:

1. Contact Us: Start by reaching out to our customer service team at [email protected]. Provide your order number and details about the product you wish to return. Our team will guide you through the next steps and provide you with the return instructions.
2. Pack Your Return: Once we confirm your return request, please carefully package the towels in their original packaging or similar protective material to prevent damage during the return shipment.
3. Ship the Return: Send your return package back to us using a tracked shipping method for your peace of mind. You will be responsible for the cost of return shipping, unless the return is due to a mistake on our part (such as receiving a defective or incorrect item).
4. Processing the Return: Once we receive the returned towels, we will inspect them to ensure they meet our return criteria. If everything is in order, we will process your refund or exchange. Refunds will be issued to the original payment method and typically take 7-10 business days to appear in your account.

Exchanges:

If you would like to exchange your towels for a different color, size, or style, please let us know in your return request. Exchanges are subject to product availability. If the item you wish to exchange for is unavailable, you will receive a refund for the original purchase.

Non-Returnable Items:

To maintain the highest standards of hygiene, we are unable to accept returns on items that have been washed or used. Additionally, we cannot accept returns on gift cards, personalized products, or items marked as final sale. Please check the product description before completing your purchase to ensure that the item meets your expectations.

Damaged or Incorrect Items:

We take great care in packaging your towels, but in the rare event that your order arrives damaged or if you receive an incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or a full refund at no additional cost to you. We ask that you provide photographic evidence of any damage to expedite the process.

Return Shipping Costs:

• Free Return Shipping: If the return is due to an error on our part (incorrect, defective, or damaged items), we will cover the return shipping cost.
• Customer-Paid Return Shipping: If you are returning the item for any other reason (such as a change of mind), the cost of return shipping is the customer’s responsibility.

Refunds:

Once your return is processed and approved, we will issue a refund to the original payment method used for the purchase. Please note that refunds may take up to 7-10 business days to appear in your account, depending on your bank or payment provider.

Late Returns:

Any returns requested after the 30-day return window will not be accepted. We encourage you to inspect your towels upon arrival and contact us as soon as possible if you need to initiate a return.

Contact Us:

If you have any questions or need assistance with the return process, don’t hesitate to reach out to our customer support team at [email protected]. We are here to help and ensure that your shopping experience is as smooth and enjoyable as possible.

Customer Satisfaction:

Your satisfaction is our priority, and we are dedicated to providing exceptional products and service. If you have any concerns or questions about your order, we are happy to assist you with any returns, exchanges, or inquiries.