Your cart is currently empty!
At Towelessence, we are committed to protecting your privacy and ensuring that your personal information is kept safe and secure. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or engage with us in other ways. By using our site, you agree to the terms outlined in this policy.
Information We Collect
We may collect personal information from you when you visit our website, make a purchase, subscribe to our newsletter, or contact us for customer support. The types of personal information we may collect include:
- Personal Identification Information: This may include your name, email address, phone number, billing and shipping address, payment information, and any other details you provide when placing an order or communicating with us.
- Payment Information: When making a purchase, we collect payment details necessary to complete the transaction. Please note that we do not store your credit card or financial information. All payments are processed securely through our trusted payment partners.
- Browsing and Usage Information: We may collect non-personal information related to your interaction with our website, such as IP addresses, browser type, and device information. This information helps us understand how visitors use our site and improve your shopping experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and personalize your experience. You can manage your cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.
How We Use Your Information
The information we collect is used to improve and personalize your experience with Towelessence. We may use your personal information for the following purposes:
- Order Processing and Delivery: To process and fulfill your orders, including delivering products to your address, managing returns, and providing customer support.
- Customer Support: To respond to your inquiries, provide assistance with your orders, and address any issues or concerns you may have.
- Marketing and Promotions: We may use your email address to send you promotional emails, offers, and updates about new products. You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly at [email protected].
- Website Improvement: To analyze website traffic, user behavior, and preferences to improve our website’s functionality and enhance your shopping experience.
- Legal and Compliance: To comply with legal requirements, resolve disputes, and enforce our terms and conditions.
How We Protect Your Information
We take your privacy seriously and have implemented industry-standard security measures to protect your personal information. These measures include encryption, secure servers, and regular security audits to prevent unauthorized access to your data.
While we take reasonable precautions to protect your information, no method of transmission over the internet is 100% secure. By using our site, you acknowledge and accept this inherent risk.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers, such as payment processors, delivery services, and email marketing platforms, who assist in fulfilling orders, processing payments, and providing customer support. These service providers are contractually obligated to keep your information confidential and use it only for the purpose of providing the requested services.
- Legal Obligations: We may disclose your information if required by law, such as in response to a court order or subpoena, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
- Business Transfers: In the event of a business merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any changes to ownership or the use of your personal information.
Your Rights and Choices
As a user, you have certain rights regarding your personal information. These rights may vary depending on your location and the applicable data protection laws. You may:
- Access and Update Your Information: You can request to access, correct, or update the personal information we hold about you. To do so, please contact us at [email protected].
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or promotional offers, you can opt-out by clicking the unsubscribe link in the email or contacting us directly.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Children’s Privacy
Towelessence does not knowingly collect or solicit personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of our website. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at [email protected]. We are here to assist you and ensure that your privacy is protected.
Thank you for trusting Towelessence with your personal information.