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Welcome to Towelessence! By accessing and using our website, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our site, the products and services we offer, and any purchases you make. Please take the time to read them carefully. If you do not agree with any of the terms outlined in this agreement, please refrain from using our website.
1. General Terms
Towelessence reserves the right to change, modify, or update these Terms of Service at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our site following any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.
2. Product Information
We strive to provide accurate and up-to-date information about the products we offer. However, we do not warrant that the descriptions, prices, or other content on the website are always accurate, complete, or error-free. If a product you receive is not as described or is defective, please contact our customer service team at [email protected] for assistance.
3. Ordering and Payment
When you place an order through Towelessence, you agree to provide accurate and complete information, including your billing and shipping details. By submitting an order, you are making an offer to purchase the product(s) in your cart. We reserve the right to accept or decline any order at our discretion.
All payments are processed securely through trusted payment partners. We accept various payment methods, including credit and debit cards. Your payment will be charged at the time of purchase, and you will receive an order confirmation once the transaction is complete.
4. Pricing and Availability
Prices for our products are listed on the website and are subject to change without notice. While we make every effort to keep prices accurate, we cannot guarantee that all prices are error-free. If an error is discovered in the price of a product you have ordered, we will notify you as soon as possible and give you the option to either proceed with the corrected price or cancel the order.
Availability of products may change from time to time. In the event that an item you order is out of stock, we will notify you and either offer an alternative or refund your payment.
5. Shipping and Delivery
We offer free standard shipping on orders over $39.99. For orders under this amount, a flat shipping fee of $3.99 will apply. Orders are typically processed within 1-2 business days and shipped to the address provided during checkout.
Please note that shipping times may vary depending on your location and the carrier. While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by the shipping carrier, weather conditions, or other circumstances beyond our control.
6. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return or exchange policy within a specified time frame from the date of delivery. Please see our Returns Policy for more detailed instructions on how to process returns or exchanges.
Returned items must be unused, in their original condition, and with all original packaging intact. Some items, such as personalized products or final sale items, may not be eligible for return or exchange.
7. User Responsibilities
By using our website, you agree not to engage in any conduct that could damage, disable, or impair the website or interfere with any other party’s use of the site. You also agree to use the website only for lawful purposes and to comply with all applicable local, state, and national laws.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized use of your account, please contact us immediately at [email protected].
8. Intellectual Property
All content on this website, including text, images, logos, graphics, and trademarks, is the property of Towelessence or its licensors and is protected by copyright and trademark laws. You may not use, copy, or distribute any content from our website without express permission from Towelessence.
9. Limitation of Liability
Towelessence is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Our liability to you is limited to the amount you paid for the product(s) that gave rise to the claim.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Towelessence operates. Any disputes related to these terms will be resolved in the appropriate courts in that jurisdiction.
11. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
12. Customer Service
If you have any questions or concerns regarding these Terms of Service, please feel free to contact our customer service team at [email protected]. We are here to assist you and ensure that your experience with Towelessence is as enjoyable and seamless as possible.
13. Termination
We reserve the right to suspend or terminate your access to the website at our sole discretion, without notice, if you breach any part of these Terms of Service or engage in any fraudulent or illegal activity.
14. Entire Agreement
These Terms of Service, along with our Privacy Policy and any other legal notices or agreements published by Towelessence on the website, constitute the entire agreement between you and Towelessence regarding the use of the website. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Thank you for choosing Towelessence. We are dedicated to providing you with high-quality products and excellent customer service. Enjoy your shopping experience!