Towelessence

At Towelessence, we strive to provide a seamless shopping experience for our customers. Our payment policy is designed to ensure that all transactions are handled securely and efficiently, giving you peace of mind while shopping for your favorite towels and bath products. Please take a moment to read through our payment policy to understand how we handle payments, billing, and related matters.

1. Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible. The following payment options are available:

• Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Simply enter your card details at checkout, and we’ll handle the rest securely.
• PayPal: For added convenience, we also offer PayPal as a payment method. PayPal allows you to securely make payments using your PayPal balance, linked bank account, or credit/debit card.
• Gift Cards and Store Credits: If you have a Towelessence gift card or store credit, you can apply it during checkout to pay for your order.
• Apple Pay and Google Pay: For users on compatible devices, we also accept Apple Pay and Google Pay for a fast and secure checkout process.

All payments must be made in U.S. dollars (USD), and we do not accept cash or checks at this time.

2. Payment Security

Your security is our top priority. Towelessence uses industry-standard encryption technologies and secure payment gateways to protect your personal and financial information. All payment transactions are processed through trusted third-party payment processors who comply with the highest levels of security protocols, including the Payment Card Industry Data Security Standard (PCI DSS).

3. Billing Information

When placing an order, you will be asked to provide your billing address and payment information. It is essential that this information is accurate and up to date to avoid any delays in processing your order. If the billing address provided does not match the information on file with your payment provider, your payment may be declined, and we will not be able to proceed with your order.

If you encounter any issues with your payment or billing information, please reach out to our customer support team at [email protected] for assistance.

4. Order Confirmation and Payment Authorization

Once your order is placed, we will send you an order confirmation email that includes a summary of the items you’ve purchased and the total amount charged. This confirmation email will also indicate whether your payment has been successfully processed.

Please note that while we authorize payments at the time of checkout, the actual charge to your account will be made once your order has been shipped. In the case of out-of-stock items or other issues that may delay your order, you will be notified promptly.

5. Taxes

Sales tax will be applied to orders based on the shipping address and applicable tax laws. The final amount of sales tax will be calculated and displayed at checkout before you complete your purchase. Towelessence complies with all applicable state and local tax regulations.

6. Shipping Costs

• Free Shipping: We offer free standard shipping on orders over $39.99 within the United States.
• Standard Shipping Fee: For orders below $39.99, a shipping fee of $3.99 will be applied. This fee will be added to your order total at checkout.
• International Orders: At this time, we only accept orders from within the United States. We do not offer international shipping.

7. Refunds and Payment Adjustments

In the event of a cancellation or return, payments will be refunded according to our Returns Policy. Refunds will be processed back to the original payment method used at the time of purchase. Please note that it may take several business days for the funds to reflect in your account depending on your payment provider.

If there are any issues with your payment or refund, please contact our support team at [email protected], and we will be happy to assist you.

8. Fraud Prevention

To help protect both our customers and Towelessence from fraudulent transactions, we monitor all payments closely for unusual activity. If we suspect any fraudulent activity or unauthorized payment, we may contact you for additional verification before processing your order.

We reserve the right to cancel or refuse any order that we believe to be fraudulent or if there are issues with your payment method. In such cases, you will be notified immediately, and your payment will not be processed.

9. Payment Terms Agreement

By placing an order on Towelessence, you agree to pay the total amount of your order, including any applicable taxes, shipping fees, and other charges. Your order will be processed once payment is confirmed and successfully authorized.

10. Customer Support

If you have any questions or concerns regarding our payment policy, or if you need assistance with your payment, please don’t hesitate to reach out to our customer support team at [email protected]. We are here to assist you and ensure that your shopping experience is as smooth and secure as possible.

Thank you for choosing Towelessence. We look forward to serving you!